GoDaddy feedback - I had a call with a rep about getting our review

134522 review-rep-getting-websites-separate-accounts rep-getting-websites-separate-accounts http://www.godaddy.feedback/review-rep-getting-websites-separate-accounts 19664 1 1 1 0 1 -1 I had a call with a rep about getting our websites onto separate accounts, he set everything up for me, seemed great. Except a few hours later, I discovered that our site was broken! He didn’t move over the domains, only the website builder. None of our domains directed to the website. I discovered this around 1:30 in the morning…I couldn’t go to bed with my website down, this is the lifeblood of our organization. I called support. The system predicted a 20 minute wait. After 20 minutes, they dropped my call! I called back. After 30 minutes, they dropped my call again! I called back a third time, and was dropped after another 30 minute wait! I logged onto chat support at 2:30 am. Chat support took until 6:00am to redirect the URLs. I had to stay up all night dealing with support - for 3.5 hours – for something that support said they would do for me in a few minutes earlier this evening. To connect our domains to our website. 3.5 hours on chat. 80 minutes on hold. 3 dropped calls. I am LIVID. And it’s not even fixed! The URLs are reconnected, but now I can’t view my own website. Apparently the security certificate is out, and it will take 24 – 48 hours to propagate? We can’t afford to have our website direct to a security error for 2 days! I never would have separated the website into the different accounts if I knew our site would be down for two days! I would have waited until a non-sensitive time, or skipped it entirely. I am FURIOUS. It took 3 more calls to get it working again. Then I discovered there were two other domains that they didn't bother to transfer over, so now I have to deal with that. This entire experience is so completely unacceptable on so many levels. I had a call with a rep about getting our websites onto separate accounts, he set everything up for me, seemed great. Except a few hours later, I discovered that our site was broken! He didn’t move over the domains, only the website builder. None of our domains directed to the website. I discovered this around 1:30 in the morning…I couldn’t go to bed with my website down, this is the lifeblood of our organization. I called support. The system predicted a 20 minute wait. After 20 minutes, they dropped my call! I called back. After 30 minutes, they dropped my call again! I called back a third time, and was dropped after another 30 minute wait! I logged onto chat support at 2:30 am. Chat support took until 6:00am to redirect the URLs. I had to stay up all night dealing with support - for 3.5 hours – for something that support said they would do for me in a few minutes earlier this evening. To connect our domains to our website. 3.5 hours on chat. 80 minutes on hold. 3 dropped calls. I am LIVID. And it’s not even fixed! The URLs are reconnected, but now I can’t view my own website. Apparently the security certificate is out, and it will take 24 – 48 hours to propagate? We can’t afford to have our website direct to a security error for 2 days! I never would have separated the website into the different accounts if I knew our site would be down for two days! I would have waited until a non-sensitive time, or skipped it entirely. I am FURIOUS. It took 3 more calls to get it working again. Then I discovered there were two other domains that they didn't bother to transfer over, so now I have to deal with that. This entire experience is so completely unacceptable on so many levels. 2020-06-19T04:51+0000

Guest of Canada

Jun 19, 2020

I had a call with a rep about getting our websites onto separate accounts, he set everything up for me, seemed great.

Except a few hours later, I discovered that our site was broken! He didn’t move over the domains, only the website builder. None of our domains directed to the website.

I discovered this around 1:30 in the morning…I couldn’t go to bed with my website down, this is the lifeblood of our organization. I called support. The system predicted a 20 minute wait. After 20 minutes, they dropped my call!

I called back. After 30 minutes, they dropped my call again!

I called back a third time, and was dropped after another 30 minute wait!

I logged onto chat support at 2:30 am. Chat support took until 6:00am to redirect the URLs. I had to stay up all night dealing with support - for 3.5 hours – for something that support said they would do for me in a few minutes earlier this evening.

To connect our domains to our website. 3.5 hours on chat. 80 minutes on hold. 3 dropped calls.

I am LIVID.

And it’s not even fixed!

The URLs are reconnected, but now I can’t view my own website. Apparently the security certificate is out, and it will take 24 – 48 hours to propagate?

We can’t afford to have our website direct to a security error for 2 days!

I never would have separated the website into the different accounts if I knew our site would be down for two days! I would have waited until a non-sensitive time, or skipped it entirely.

I am FURIOUS.

It took 3 more calls to get it working again. Then I discovered there were two other domains that they didn't bother to transfer over, so now I have to deal with that.

This entire experience is so completely unacceptable on so many levels.