On 11/21/21, GoDaddy notified customers that they would be migrating those currently using a free GoDaddy email account associated with their domains to a new platform, Microsoft 365. The reason given for the change was greater security and upgraded formatting. Customers were told that they could try out the new email provider for a short period after which they would be charged if they chose to keep the service. No customer had the option of keeping the old email platform.
What this announcement did not say was:
1) why the cost of upgrading was being passed on to the consumer who is already paying for many other services. The free email account had always been a perk for GoDaddy customers.
2) what the cost to maintain an email account would be if customers accepted the migration
3) if there were options for customers to set up email forwarding to save and transfer emails and archives
As it is, GoDaddy prices and necessary services have increased. This email migration act was not handled with transparency nor done in good faith.
Prior to cancelling my email account, I spent many hours transferring my archives and unsubscribing my GoDaddy email from necessary newsletters and resubscribing using a fresh email address.
Even though, after receiving the news about the migration, I cancelled my email account with GoDaddy, one month later, I received another email from GoDaddy saying that the trial period for Microsoft 365 was over and that I would be charged for its use moving forward. I had to call GoDaddy to confirm that my previous cancellation was on record.
This is not the way to do business or keep your customer base!
